Field Service Technician-. SICPA



uganda - Kampala full-time Closing date - 03/04/2019

Job Summary

Minimum qualification: Bachelors degree

Minimum years of experience: 2

Required languages: English

Job Description


•Provide 1st level technical support to ensure efficient and effective operation of our solution.

•Perform daily maintenance, troubleshooting tasks and provide on-site technical support.

•Perform Repair Center activities.


•Provide the 1st level support for technical issues.

•Ensure the resolution of incidents within specific time constraints.

•Perform user management and routine system administration tasks.

•Respond to requests of other technical teams.

•Troubleshoot and resolve IT issues.

•Coordinate service activities with other Field Service Technicians.

•Maintain a test environment.

•Perform monitoring activities.

•Test all new releases and upgrades.

•Install, configure, optimize & maintain systems and applications.

•Maintain accurate and updated documentation.

This also involves:

•Identify situations requiring urgent attention and escalate as appropriate

•Coordinate deployments with other Field Operations Team members and other teams.

•Provide feedback and contribute to improvement initiatives.

•Work outside business hours and availability for on call support depending on business requirements.

How to Apply

To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below. Email: While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification. Banner

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