DUTY STATION : Kisugu-Namuwongo
DEPARTMENT : Finance – Credit Control
POSITION : Credit Control Officer
REPORTS TO : Credit Control Manager
INTERFACES WITH : Finance/ Billing team, Clients, Insurance companies, Managers

OVERALL JOB PURPOSE
To ensure organized and maximum collections are made in line with the weekly, monthly and annual collection targets set.

JOB REQUIREMENTS AND COMPETENCIES

1. Good and demonstrable understanding of IMG philosophy, vision and strategy
2. Good interpersonal and communication (verbal & written) skills
3. Good and demonstrable leadership skills
4. Ability to communicate effectively with the team and to apply broader objectives at team level
5. Competency in resource budgeting and planning
6. Computer literacy especially MS Office
7. Knowledge and ability to use Navision

KEY PERFORMANCE INDICATORS
GENERAL
1. Timely reports as required (see specific KPI’s)
2. Adherence to minimum working hours as per IMG policy i.e. 45 hours per week
3. Punctuality
4. Attendance of work
5. Efficient operation within agreed budgets
6. 100% Navision usage

SPECIFIC
1. Weekly reports regarding collections made
2. Attend weekly departmental meetings and ensure that action points are followed up.
3. Weekly plans on follow up and projections tallied with collections made and should not fall below 80% of projected collections.
4. 90% Achievement of monthly set targets

GENERAL JOB RESPONSIBILITIES
1. Maintain all the documents in possession such as:

a. Delivery book

2. Advise line manager on the debtors that require more attention

3. Budget and plan for resources needed for debt follow-up and have them authorized by line manager.

4. Prepare weekly and monthly reports on all the credit control issues relating to collections and follow up.

SPECIFIC JOB RESPONSIBILITIES
1. Sole responsibility of receipts ensuring all payments are receipted.

2. Passes on collection to finance department with a summary of collections corresponding to receipt numbers which should be initialled by the Accountant.

3. Make a weekly report on collections and visits made for the week.

4. Maintain a weekly plan of visits, deliveries and collections to be made which is to be reviewed by the Credit control manager

5. Receipt transfers made direct to the bank on the advice of the accountant.

6. Make a follow up on remittances not received so that cashier and make correct application to entries.

7. Make a follow up on WHT certificates.

8. Maintain a delivery book that should have the following entries for each delivery:
a. Date of delivery
b. Reason for delivery (e.g. invoices from 1st to 15th of May 08)
c. Signature and name of recipient.

9. Organizing and scheduling of visits for reconciliation purposes

10. Advice Credit control Manager on debts that need extra action

11. Maintain a double recording of items received for proper follow-up

12. Doing all correspondences, collections, visits and updates for IMCs.

EQUIPMENT AND MACHINERY
Computers
Printers, copiers
Telefaxing
SYSTEMS/ TECHNOLOGY
MS office
Navision

PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB

You may be required to deal with difficult staff or customers that require a high level of patience, maturity and professionalism

Where needed, you may be required to give testimony for legal proceedings

You may be required to work long hours to meet tight deadlines, from time to time.

Your position requires utmost duty of care for financial and highly sensitive documents (e.g. receipts, stamps, etc)

FUNCTIONAL STATEMENT

You are required to adhere to the employment policies as per department guidelines and policies as per the Employee Handbook.

You are required to align your accomplishments to the 5 pillars of the organisation; namely:

1. PATIENT SAFETY
2. QUALITY OF CARE
3. CUSTOMER SATISFACTION
4. PRODUCTIVITY
5. PROFITABILITY