PURPOSE OF THE JOB:

Ensure that all the organisation's policies including those concerning Quality, Health, Safety and Environmental protection are respected.

ROLE:
QUALITY STRATEGY AND ORGANIZATION
Deploy the organisation Integrated Management System (SIMS) strategy and approaches, in close collaboration with Quality System Management in Switzerland,
Implement and drive an adequate local quality organization (could be a single position),
Continuously drive and promote Quality culture across teams,
Deploy, when not yet in place, the local QEHS Improvement Committee.

 Supplier Quality
Coordinate, implement and improve Supplier Quality Assurance policy and activities for Local Suppliers,
Ensure Incoming Quality Inspections, record and manage Non-conformities, escalate problems related to supplied materials & products,

Quality Assurance
Control and improve Local Entity Quality through effective tools and methodologies,
Promote Quality Tools and support related trainings (FMEA, 8D, SPC, Non Conformance Monitoring, Lean…),
Implement and adapt established Quality Standards,
Ensure that Process Control Plans and Outgoing Controls are implemented
Deploy adequate systems to ensure prevention, defect analysis and correction,
Conduct Operational Audits,
Follow Quality KPIs, lead the Local Quality Improvement Committee, develop & coordinate quality improvement programs,
ISO Certification, EHS Compliance, Customer Quality

Establish and follow a certification roadmap, ensure ISO certifications (ISO9001, ISO14001, OHSAS18001 or others when applicable),
Ensure compliance with the organisation's Internal Standards, such as EHS, Risk Management and Context Analysis
Coordinate the deployment and implementation of applicable processes and practices,
Conduct processes internal audits,
Manage locally the customer satisfaction,
Be the Local Single Point of Contact for Customer Complaints, establish 8D Reports, escalate major & critical Customer Complaints to Global Quality Assurance & Compliance, manage the Return Material Authorization process in case of Non-Conform product.

Management
Provide expert advise to the team in the field of Quality,
Provide leadership and mobilize teams for quality enhancement,
Promote teamwork and adherence to company values,
Interface with all stakeholders within the local entity.

Qualifications
At least 3 years postgraduate experience in the Process & Quality field.
Knowledge of ISO standards (ISO9001, ISO14001, OHSAS18001),
Excellent experience in Quality Assurance and Quality Tools,
Experience in Customer Satisfaction and Complaints Management,
Experience in Supplier Quality Management,
Experience in Supplier, System and Process Audits,
Knowledge of statistical process control,
Good knowledge of project and teams management methodologies,
Technically comfortable with the software technologies.
Ability to travel extensively.
Fluent in English and in the local language.