PURPOSE OF THE JOB:

Provide 1st and 2nd level technical support to ensure efficient and effective operation of the SICPATRACE solution.
Perform daily maintenance, troubleshooting tasks and provide technical support according to established procedures.
Be the primary point of contact to the business unit’s internal and external customers. Activities include maintaining servers and applications; test, release, and deploy applications; provide assistance to other Field Operations Technicians; and answer technical questions.

ROLE:

Providing IT system administration support to our client and operations.
Manage systems running applications and database systems including storage, monitoring & backup responsibilities.
Operate solutions and systems using industry standard tools (Puppet, Nagios, Splunk).
Perform security maintenance on the system in line with the company’s global policies.
Maintain the CMDB of all IT related items.
Configure and operate the solution monitoring tools.
Collaborate with global teams across the world.
Report on system health and escalate issues if needed.
Maintain the DRP location and support the SLA enforcement of the solution.
Manage IT vendor contracts.
Perform capacity planning, system patching, backups.