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Bulamu Health Care Director, Health Center Excellence Program
Bulamu Health Care
Medical / Health
uganda - Kampala full-time Closing date - 02/02/2022
Minimum qualification: Bachelors degree
Minimum years of experience: 5
Reports to: Bulamu’s Vice President and Programs Director, Uganda
Program Designer: Executive Board Chair, Bulamu Healthcare US:
Bulamu Healthcare International
(www.bulamuhealthcare.org ) is a Ugandan NGO founded in 2016 that has grown rapidly by providing innovative, cost-effective healthcare programs in partnership with currently 11 local district governments that operate 244 public health facilities under the oversight of the Uganda Ministry of Health (MOH). Bulamu’s Core Team of licensed clinicians provide free healthcare to about 50,000 patients a year through its Clinical Support Team program at Health Centre IVs and IIIs, and Bulamu performs or sponsors free surgeries for about 2,000 patients annually through its Surgery Intensive and Angel Programs. After these programs have built trust with each partner district, Bulamu introduces its Health Center Excellence (HCE) Program to all health units in the district, providing vital signs equipment, computers, and training for this comprehensive, IT-based management system.
HCE is a “train-the-trainer” program that must rely on local MOH staffs to collect and upload the weekly data to the cloud and the health unit In-charges and district health officials to use the resulting weekly/monthly reports to drive improvements in patient care, attendance, and clinician productivity. The HCE Program is embodied in a proprietary program manual and cloud-based software platform, but it must be operated by the district health teams. For that reason, the HCE Program Director must draw on prior experience in a well-managed corporate environment with a standard operating model that must be followed across a geographically dispersed network of operating branches. This full-time job requires considerable travel to the various upcountry partner districts, with a minimum of 8 hours of work per day and periodic weekend and evening calls. The Director shall hold office for a term of one year following probation of 3 months that may be renewed subject to conduct and performance.
- Lead a 2-person team that includes a clinician (pharmacist) and IT-specialist in installing the HCE program in new districts and providing periodic field visits and follow-up training thereafter, as new features are introduced.
- Work with the Program Designer (U.S. based) on introducing improvements in the HCE standard operating procedures and management reports, based on field observations and problem-solving.
- Review the weekly and monthly HCE reports, which graph trends in the Key Performance Indicators (KPIs) being collected and find ways to help district health teams assimilate this new data and utilize it to change behaviors and improve performance.
- Work closely with the Indian programming team that has designed the back-end software platform on implementing changes as needed and extending to new districts
- using curriculum materials developed by the Program Designer and modified locally, provide HCE management seminars and lectures for the district health system managers (In-charges, DHOs, etc.), who have a clinical background but little formal management training, in order to improve their management skills over time.
- Function as the key HCE contact with district leaders (DHOs, CAOs, Bio-Statisticians) and MOH officials, with the ultimate goal of integrating this reporting system into the MOH’s DHIS-2 platform so that it becomes a key element in their standard health unit operating model.
- Review management reports before submission to partner districts, attend periodic data cleaning sessions and district meetings.
- Write clear forms, procedures, and desk guides for every new business process, keeping the program manual up-to-date while implementing continuous improvements.
- Take on other responsibilities as assigned by your supervisor as part of Bulamu’s small Ugandan full-time staff.
Experience and Key Competencies:
- Seasoned professional manager in service business who has held responsible management positions in a corporate environment working for a well-managed global or large national company.
- Supervisory experience as a line operating executive in a branch business, first as a branch manager and then at higher levels overseeing multiple branches (district, region, national).
- Industry: Healthcare desirable, but could be in finance, food service, retailing, distribution, or others with free-standing branches that function under a common operating umbrella.
- Experience with continuous quality improvement, outcomes management, customer satisfaction, and regulatory standards for information management preferred.
- Familiar with conducting monitoring and evaluation (M&E) studies and research projects based on customer surveys, field interviews, or other data collection techniques and with producing professional statistical reports of the findings.
- Will work with Bulamu’s team and district coordinators to achieve the objectives of the organization with the ultimate objective of improving delivery of health services to people.
- Excellent writing skills, able to write clear, concise, motivational communications to a geographically dispersed organization, as demonstrated by samples of work product.
- High level of general computer skills in Word, Excel, PowerPoint. Familiarity with Tableau helpful.
- Bachelor’s degree in business, economics, engineering, communications, liberal arts
- Master’s in Business Administration with focus on finance, operations, IT, health systems management.
- A health-related degree (doctor, nurse, allied health, hospital administration) is an added advantage.
- Mature Ugandan, 35 years old and above. Fluency in spoken/written English. Local languages helpful.
- High level of intelligence, with capacity for quantitative analysis
- Outstanding communicator. Team player.
- Known for personal energy and drive.
- Results driven. Able to achieve goals and meet deadlines.
- Creative problem solver. Challenges the status quo.
Method of Application:
- Submit an application letter together with an updated Curriculum Vitae and three references to: email@example.com. Use this address for any questions.
- Attach copies of certified academic and professional certificates and transcripts, combining all documents into a single PDF document.
How to Apply