Relationship Manager - Insurance

Insurance Broker


uganda - kampala full-time Closing date - 10/07/2020

Job Summary

Minimum qualification: Bachelors degree

Minimum years of experience: 5

Required languages: English

Required IT skills: ,MS Office

Job Description

Track Professional
Business Unit Energy , Mining ,Oil & Gas , Transport Division
ARL Level Manager


Summary • The role of an EMOT Asst .Manager is to

✓ Assist to plan, direct, lead or coordinate the activities of the
✓ Shall Manage a portfolio of Key client accounts.
✓ Oversees the team performance on all operations of the department.
• Experienced professional who possess a full understanding of General
Insurance as well as an understanding of business strategies to translate
direction into tactical plans.
• Resolves a wide range of operational issues in creative ways.


• Delivering of the agreed Business strategy of the department/ area of
specialty in line with the Company wide strategy. Including responsibility and
accountability of the department annual budget.
• Responsible for leading, developing and improving the day to day client
relationship for clients within the department.
• Maintain and improve client satisfaction, retention, revenue and profitability
including fee negotiation.
• Revenue Generation- Organic growth, and source for new business either
with existing or new clients. Identify opportunities and develop a robust
pipeline for increasing revenue and follows up appropriately.

• Structure insurance programmes to meet client’s needs. Manage and co-
ordinate all related activities including building a “client profile” of risks and

needs analysis.
• Co-ordinate teams of Account handler, Technical Brokers and claims
handlers to ensure client service standards are met.
• Monitor and report on local/International markets and competitor activities.
• Analyse and interpret the markets/ relevant industries for competitive
advantage and emerging opportunities.
• Lead the tender processes in your department or/ areas of specialty.
• Claims advocacy in conjunction with the portfolio claims handlers
• Ensure that risk management/loss control/insurance programmes are
properly geared to cope with client’s exposure
• Ensure timeliness of work processing, quotations, policy issuance, claim
settlement and timely collection of premium due.
• Provide the required standard of service on a day to day basis to include,


handling all queries promptly, maintain regular client contacts: develop an
intimate knowledge of their business and liaison between clients, Minet
Technical team and Insurers.
• Overall responsibility for the credit control function of the department. Ensure
premium is collected from client timeously.
• Ensure compliance with all client onboarding and due diligence procedures.
• Provide relevant reports and information to the executive as may be
• Manage relationships with suppliers/Insurers.
• All other duties and responsibilities as more fully described in the Servicing
Broker Manual.
• Perform any other duties that may be assigned to you

Role Complexity

• Works on high demand of the clients due to the nature of their operations .
• Able to draw conclusions based on the clients’ need and apply results to the organization’s business
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.


• Decisions normally have impact on the functional area and on clients and/or other parts of the
• Decisions are typically guided by functional practices, management precedents and professional

• Builds and retains relationships with the clients and insurers.
• Networks with both the departmental staff and organisational staff .
• Uses knowledge to provide consultative advice and recommendations within specific functional areas


• Operates independently and with initiative according to established standards and principles.
• Manages, supervises, and provides support/guidance on daily operations of the department and
training others.

Competencies, Knowledge & Experience

Technical Skills and

• Can confidently articulate Minet’s proposition and how it differentiates Minet
and benefit clients
• Very good knowledge of Policy wordings( General l Insurance)
• Takes initiative, acts with confidence and works under own direction . Makes Prompt, clear decision which may involve tough choices.
• Provides others with a clear direction. Delegates work appropriately and
fairly. Motivates and empowers others, Sets appropriate standards of
behavior and provides staff with development opportunities and coaching.
• Possesses advanced analytical, technical and problem-solving skills and


• Have the ability to work independently, cope with high volumes of work and
perform under pressure
• Be efficient and produce accurate work
• Good planning, organizational , analytical and interpersonal skills
• Be computer literate with experience in MS Word, Excel & Power point
• Ability to communicate effectively
• Applies professional principles and business judgment to solve unique
problems or to develop new procedures, process and products.

Education & Certification

• Be in a possession of a Bachelor’s degree.
• Have insurance knowledge and qualification.
• Any business related qualification ( Management/leadership, strategy, sales

Work Experience

• Have a minimum of 3- 5 year relevant experience in insurance underwriting and claims administration / management.
• Have a high work ethic and must have the ability to function effectively under
• Be a team player, have the ability to build good relationships, support and
actively participate in, and contribute to any team initiatives
• Be dependable and respect confidentiality

How to Apply

To apply for the above position, please email your cover letter and current CV to No email be heavier than 2MBs. Due to the high number of applications we anticipate receiving, only shortlisted candidates will be contacted.

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