Background Information

Sales and Marketing   Marketing

Reports to:      Reports to (matrix reporting, where applicable):

Assistant Marketing Manager N/A

Direct Reports:            Direct Reports (matrix reporting, where applicable):

N/A      N/A

B.         Purpose of the job

The purpose of this job is to provide administration support to the marketing department so as to facilitate and coordinate marketing activities within the department

C.        Responsibilities

1.         Main Responsibilities:

a)      Process sales orders from direct customers/agents/ sales representatives and plan on them accordingly;

b)      Communicate and provide price listings and newly developed products to guide the sales and marketing team;

c)       Receive and manage all customer issues/complaints and come up with a strategy of how to solve them and maintain the client;

d)      Liaise with store to ensure timely dispatch of loaded vehicles and availability of stock for loading;

e)      Maintain and update the customer base for the national market to ensure customer brand loyalty and continuous sales;

f)        Issue and distribute the agreed upon facilitation fees allocated to the respective sales team fairly and on time; and

g)      Check for credit limits/payment terms of key accounts/agents before processing new orders to reduce on debts.

2.         Financial Responsibilities:

N/A

3.         Key Result Areas

a)      Timely and accurate preparation of loading order

b)      Timely and accurate order processing in ERP

c)       Weekly sales summary analytical report for loading

d)      Timely issuing of new price lists and new products

e)      Preparing all loadings with new products

f)        Weekly sales meetings to communicate these new products and price changes

g)      Ensure 85% success rate on all managed customer issues

h)      Daily register of all customer’s issues raised

i)        Ensure 100% success rate of the vehicle loading schedule

j)        Daily update of the customer base

k)      Ensure 100% compliance on all terms of service/agreement with company customer/key accounts/agents

l)        Express a high degree of flexibility and versatility

4.         Nature of Decision Making:

a)      Financial Decisions

b)      Analytical Decisions

c)       Operation Decisions

D.        Qualification, Knowledge and Skills

5.         Academic Qualifications:

A Bachelor’s Degree in a relevant field

6.         Professional Qualifications (mandatory):

N/A

7.         Other Professional Qualifications:

N/A

8.         Technical Competencies:

Computer literacy

9.         Behavioural Competencies:

a)      Team Management

b)      Communication skills

c)       Ability to work under pressure

d)      Conflict management

e)      Organisation skills

f)        Problem solving skills

10.   Minimum months or years of relevant experience required to be appointed to the position :

Entry Level; or

Three (3) years’ experience in the previous grade.