Job Ref:                    PRO

Title:                       

Reports to:                   CLUB MANAGER

Job Purpose: The Club pro reports directly to the club manager1 s/he provides technical and managerial supervision  of the Pro Shop, driving range, tee mes, course play, tournaments and oungs, lessons, merchandising, training.   S/he should be able to provide highly efficient and superior customer service, while promong the game of golf to all golfers and potenal and provide golf instrucon to the general public.

Roles & Responsibilies:

1. To oversee the development of operang procedures and training manuals for the golf operaon
2. Develop/oversee golf instrucon, clinics, golf schools, and player development programs
3. Enforce all rules and regulaons governing golf course usage
4. To oversee the management and performance of the golf shop and applicable department operaons and  services; assure high standards and total customer sasfacon.
5. To supervise and manage the Assistant Golf Professional(s) and all golf department staff in the teaching  and managing the game of golf.
6. Oversee golf markeng iniaves including all promoonal materials, play recruitment,  yield management, golf packages, and outside events plus the promoon of new golf memberships (where applicable)
7. Coordinate and ensure all wrien correspondence, newsleers, and communicaons for the golf  Operaon.
8. Schedules and chairs regular staff meengs focused on customers, operaons, revenue growth,  cost containment and connuous improvement
9. Manages the daily opening and closing of golf operaons
10. Ensure that starter or marshal dues are performed sasfactorily at all mes especially on many  Tournaments to avoid delays.
11. Manage compeons, starng from registraon of players, making draws, tallying and overseeing  the results.
12. Manage the handicap system (CONGU) for members and maintain the handicap records.
13. Devotes a reasonable amount of me to play golf with members of all skill levels
14. Maintain an aracve, orderly appearance in and around the pro shop, pracce range facilies and other  golf related areas to create a high-quality environment. 
15. Avail him/herself, to the best of his/her abilies, to directly assist in the furtherance of member sasfacon  by maintaining a friendly, hospitable and helpful atude with all members, guests  and fellow employees.
16. Ensure that all staff are presentable, well groomed and in established uniforms at all mes. 
17. Responsible for maintaining a clean, safe working environment, with emphasis on promong  employee health and safety

Educaon, Essenal Knowledge, Skills and Traits

1. Fundamental knowledge of the game of golf, rules of golf, golf facility operaons and tournament 
2. operaons
3. Fundamental supervisory pracces and principles
4. Act as a role model for all employees by demonstrang the behavior and work ethic expected of
5. all employees especially caddies
6. Strong organizaonal, planning and priorizaon skills
7. Self-movated with desire to promote and market the game of golf
8. Experienced computer user including; Microso Word and Excel. Proficient in other applicaons, 
9. i.e. email, internet, tournament and database
10. Maintain and promote a posive professional image within the community
11. Maintain a credible golf game and remain current on teaching innovaons
12. Knowledge of sports merchandising, sales psychology, sports fashion trends and golf equipment trends. 
13. Ability to coordinate and expedite golf acvies, such as leagues and tournaments. 
14. Ability to communicate clearly and concisely with golf course staff and the public; maintain a congenial 
15. rapport with all those he/she comes in contact with.  
16. A Bachelor’s degree in any related field or its equivalent.
17. A minimum of 5 years of experience in the posion