Role Location Kampala Office
Reports to: Head of Finance and Administration
Role, Purpose & Context:
The post holder has the responsibility of ensuring a smooth running of the operations of the guest house: customer care, banking, lodging, housekeeping, procurement, health and safety, food, beverages and security.
Key Responsibilities: (bullet points)
Organize and coordinate guest house operations to ensure maximum efficiency
Coordinate reservations, room assignments, checking in and checking out of guests. (call clients as necessary to confirm/clarify reservation status)
Manage the front office and delegate the role to other staff when not around. (First point of contact for all guests.
Manage and uphold the high standards of the hostel.
Recruit, supervise and evaluate guest house staff according to FOLs standards.
Set up registration records and maintain records of guest residency dates
Maintain a roster of all guest house staff members and staff attendance schedules
To oversee the preparation of the guesthouse budgets
Responsible for keeping track of lodging inventory (bed sheets, towels, soap) and cleanliness.
Oversee the stock in flows and out flows and ensure a timely re-ordering / purchase
Responsible for the preparation of the budget (weekly, monthly and annual) and monitoring of expenses.
Supervise the procurement policy of FOL insofar as it relates to the guesthouses.
Responsible for preparation and receipt of payment, safe keeping of cash and safe keeping and issuing of vouchers.
Develop and maintain an accountable and transparent process to be shared with the Finance department
Responsible for the banking function – deposits and withdrawal and sharing the accompanying paper work with the finance team
Fully accountable for all the resources in the guesthouse
Responsible for preparation of monthly occupancy reports to be submitted to the Head of Finance and Administration.
Resolve non - emergency guest issues and report unusual activity and incidents to the Head of Finance and Administration.
Contact appropriate people in case of an emergency and provide full a report of action taken.
Responsible for participating in the development and implementation of procedures relating to guests.
To network with other organisations in the hospitality sector and research best practice in the sector.
To carry out any other duties relevant to this position which may reasonably be required from time to time by the Head of Finance and
Key Results Areas:
Organizing and Execution of work
Enterprising and Performing
Interacting and Presenting
Leading and Deciding
Qualifications, Experience & Personal Attributes needed to meet the demands of the role (required/desired): Terms of Appointment: (Fixed permanent, outsource, etc.)
• BSc/BA in hospitality management, hotel management or any related course.
• Diploma in Hospitality Management
• A minimum of 2 years’ proven experience in Hospitality management
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g. ISO) is an added advantage
• Proven experience in customer service
• Proficient in MS Office
• Interpersonal skills
• Focused and self-motivated
• High integrity and honesty.
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude
To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below.
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification.
Plot 8 Kitante Close
Kazi jobs website