Hospitality Manager-. Fields of Life

Fields of Life
Job title: 
Hospitality Manager
Closing date: 
September 7, 2018 - 5pm

Role Location Kampala Office
Reports to: Head of Finance and Administration

Role, Purpose & Context:
The post holder has the responsibility of ensuring a smooth running of the operations of the guest house: customer care, banking, lodging, housekeeping, procurement, health and safety, food, beverages and security.

Key Responsibilities: (bullet points)
 Organize and coordinate guest house operations to ensure maximum efficiency
 Coordinate reservations, room assignments, checking in and checking out of guests. (call clients as necessary to confirm/clarify reservation status)
 Manage the front office and delegate the role to other staff when not around. (First point of contact for all guests.
 Manage and uphold the high standards of the hostel.
 Recruit, supervise and evaluate guest house staff according to FOLs standards.
 Set up registration records and maintain records of guest residency dates
 Maintain a roster of all guest house staff members and staff attendance schedules
 To oversee the preparation of the guesthouse budgets
 Responsible for keeping track of lodging inventory (bed sheets, towels, soap) and cleanliness.
 Oversee the stock in flows and out flows and ensure a timely re-ordering / purchase
 Responsible for the preparation of the budget (weekly, monthly and annual) and monitoring of expenses.
 Supervise the procurement policy of FOL insofar as it relates to the guesthouses.
 Responsible for preparation and receipt of payment, safe keeping of cash and safe keeping and issuing of vouchers.
 Develop and maintain an accountable and transparent process to be shared with the Finance department
 Responsible for the banking function – deposits and withdrawal and sharing the accompanying paper work with the finance team
 Fully accountable for all the resources in the guesthouse
 Responsible for preparation of monthly occupancy reports to be submitted to the Head of Finance and Administration.
 Resolve non - emergency guest issues and report unusual activity and incidents to the Head of Finance and Administration.
 Contact appropriate people in case of an emergency and provide full a report of action taken.
 Responsible for participating in the development and implementation of procedures relating to guests.
 To network with other organisations in the hospitality sector and research best practice in the sector.
 To carry out any other duties relevant to this position which may reasonably be required from time to time by the Head of Finance and

Administration.
Key Results Areas:
Organizing and Execution of work
Enterprising and Performing
Interacting and Presenting
Leading and Deciding

Qualifications, Experience & Personal Attributes needed to meet the demands of the role (required/desired): Terms of Appointment: (Fixed permanent, outsource, etc.)
Qualifications:
• BSc/BA in hospitality management, hotel management or any related course.
• Diploma in Hospitality Management

Experience:
• A minimum of 2 years’ proven experience in Hospitality management
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g. ISO) is an added advantage
• Proven experience in customer service
• Proficient in MS Office

Personal attributes
• Interpersonal skills
• Focused and self-motivated
• High integrity and honesty.
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude

Contact/How to apply: 

To apply please send your CV and cover letter with 3 work related referees to the address or e-mail below.
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification.

Plot 8 Kitante Close
P.O.Box 12405
Kampala
Email: application@ppg.co.ug
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