Network & Security Engineer.- People Performance Group

People Performance Group
Job title: 
Network & Security Engineer
Closing date: 
September 14, 2017 - 5pm

Reports to: Back Office Manager
Grade Level: TBD
Supervises: N/A

Job Summary
• Ensure the provision of optimal user support on all IT network infrastructure within CUSTOMER.
• Assist in implementing defined work programmes and plans in the area of IT security.

• Assist in performing risk assessments and security scans on CUSTOMER’s information systems.
• Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
• Assist in analysing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity.
• Identify and investigate anomalous log entries and possible implications on security, integrity and performance of CUSTOMER’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
• Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
• Liaise with relevant unit/ team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Assist in providing technical support to end users of CUSTOMER’s IT network infrastructure organisation-wide.
• Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
• Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
• Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
• Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
• Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
• Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
• Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
• Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
• Liaise with relevant unit/ team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Provide guidance and manage the performance of subordinates (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
• Perform any other duties as assigned by the Manager, Network Infrastructure Support.

• First degree or equivalent in a relevant discipline.
• Minimum of two (2) years relevant work experience.

Contact/How to apply: 

To apply, please send your CVs and cover letters to ;
While we thank all applicants for applying, only those shortlisted will be contacted.

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